Refund policy

Refund Policy

  • We gladly accept returns and exchanges for unused, unopened product, provided they are returned within 14 days of delivery date. (EXCLUDES Equipment i.e. Dryers, Flat Irons, Curlers, Brushes, Combs, Steamers, Hoses, Thermostats etc.)
  • All returned items are subject to a 20% restocking fee.
  • All items sent back for return or exchange must have a R.A. (return authorization) number. Please contact us for a R.A. number before shipping an item back.
  • Please note that original shipping charges are non-refundable. There are no refunds on any items that had been used or does not have its original packaging.
  • To qualify for a refund, ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrical appliance that has been opened/used, and the seal of the electrical cord has been untied - the return will not be honored and there will be no refund issued.
  • We will refund your money to the credit card or PayPal account you used to purchase your item. Due to Health Department Regulations, we can not accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions, hair pieces, wigs or any item that touches the hair, skin or scalp.
  • Please note that we can refund shipping costs only if the return is a result of our error. We provide no refunds for unauthorized items returned to us.
  • All merchandise being returned must be authorized before you return it, and must be arranged within 14 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of Blakhair.com and will be disposed of.

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Returns

DELAYED, LOST, STOLEN, OR DAMAGED SHIPMENTS

We are NOT liable for packages once they are scanned in by the shipping provider, which confirms that they are in possession of your package. We do not have any inside sources or information outside of what the tracking provides you. Please contact the shipping carrier about any shipping and/or delivery issues!

Basic, First Class Mail does not include package insurance. If you'd like up to $100 in shipping insurance automatically added to your order for protection against loss or damage, please choose USPS Ground Advantage or higher for your shipping method. If you’d like to add additional coverage, please contact us BEFORE placing your order so that we can further assist you.

If the package was shipped via USPS Ground Advantage or higher, YOU must file a claim directly with USPS in the case of loss or damage.

If your package is undeliverable or delivered to the wrong address due to an incomplete or incorrect address provided, we do not assume responsibility if the package never makes it to you or back to us (returned to sender).

If your package is marked as "delivered", but is missing, please contact your local USPS/UPS/FEDEX for verification of delivery location, and/or your local authorities to report theft. We will NOT replace or refund “delivered” orders.

What happens if my package is returned to sender?

Orders sent back to us by shipping carrier due to incomplete or incorrect address, or marked “undeliverable” for any reason, will be processed as a return & will be charged a 20% restock fee. Fee will be deducted from store credit that will be emailed to you. Original shipping cost is non-refundable.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at geoffrey1914@gmail.com and send your item to: 5090 Dogwood Trail, Cleveland, Ohio 44124.


Shipping
To return your product, you should mail your product to: 5090 Dogwood Trail, Cleveland, Ohio 44124

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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